bb22 Privacy Policy — Your Information Is Protected

01 Introduction

bb22 is a safe and reliable online gaming and betting platform built with Bangladeshi players in mind. We believe that the privacy of your personal information is a fundamental right. That is why we take great care and responsibility in how we collect, store, process, and protect all information you provide while using the bb22 website.

This Privacy Policy will clearly explain what types of information we collect, why we collect it, how we use it, and what rights you have over your data. By using any bb22 service, you are considered to have agreed to this policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

This policy applies only to bb22's own platform and services. We are not responsible for any third-party websites or services.

02 What Information We Collect

bb22 may collect the following types of information:

2.1 Information You Provide Directly

Full name and date of birth
Email address and mobile number
Username and password (stored in encrypted form)
Payment-related information (bKash, Nagad, Rocket, Upay, or required bank account details)
National ID or passport details for identity verification (as part of the KYC process)
Communications related to customer support or complaints

2.2 Automatically Collected Information

IP address and device identifier information
Browser type, operating system, and device model
Time spent on the site, pages visited, and click data
Data obtained from cookies and similar tracking technologies
Login times, gaming history, and transaction logs

2.3 Information Received from Third Parties

On occasion, we may verify information through trusted third-party services for identity verification or fraud prevention purposes. However, your sensitive information is not shared with any third party in this process — only the verification itself is carried out.

03 Purpose of Using Your Information

bb22 uses your information for the following purposes:

Account Management: To handle registration, login, and identity verification.
Transaction Processing: To securely complete deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer).
Customer Service: To respond to your complaints or questions promptly and to manage 24/7 live chat support.
Security & Fraud Prevention: To prevent unauthorized access, money laundering, and other misuse.
Ensuring Responsible Gaming: To monitor your gaming behavior, identify potential risks, and take action where necessary.
Service Improvement: To enhance user experience and add new features.
Relevant Communications: To send important account-related notifications and promotional information (only with your consent).
Legal Compliance: To comply with applicable laws and regulations.

04 Cookie Policy

The bb22 website uses cookies and similar technologies. Cookies are small data files stored in your browser that help make our site easier to use.

4.1 Types of Cookies

Essential Cookies: Required for login sessions and security — these cannot be disabled.
Functional Cookies: To remember your preferences and settings.
Analytics Cookies: To monitor and improve site usage.

You can control most cookies from your browser settings. Keep in mind that disabling certain cookies may cause some site features to stop working.

05 Sharing & Disclosure of Information

bb22 does not sell or rent your personal information. Information may be shared in the following limited circumstances:

Service Provider Partners: With contracted third parties for payment processing (such as bKash, Nagad, Rocket, Upay), technical infrastructure, or customer support — only the information needed for the specific task.
Legal Requirements: In accordance with a court order or a lawful demand from a competent authority.
Fraud & Crime Prevention: Where reasonably necessary to protect users or third parties.
Business Changes: In the event of a company merger or acquisition — you will be notified in advance if such a change occurs.

All third-party partners are required to meet minimum data protection standards and may only use your information for the specified purpose.

06 Data Security & Protection

bb22 applies industry-leading technical and organizational measures to protect your information. Our security measures include:

SSL (Secure Socket Layer) encryption — every data transfer on the website is secured.
Passwords and sensitive data stored using one-way hashing technology.
Regular security audits and vulnerability assessments.
Access to data restricted to authorized personnel only.
Automated monitoring systems to detect suspicious activity.

Please note that no method on the internet is 100% secure. We are committed to the highest level of protection, but we cannot guarantee complete immunity against unauthorized access.

07 Data Retention Period

We retain your information only for as long as necessary. Specifically:

Active account data: for as long as the account is active and as needed to provide services.
Transaction and financial records: for the period required by legal obligations.
After account closure: some data may be retained for a defined period for security, fraud prevention, and legal purposes.
Inactive accounts: if there has been no activity for an extended period, we may notify you and delete the data.

Once the retention period ends, we securely delete your data or anonymize it so that you can no longer be identified.

08 Your Rights

bb22 respects your rights regarding your information. You have the following rights:

8.1 Right to Access

If you want to know what information we hold about you, please contact us. We will provide that information within a reasonable time.

8.2 Right to Correction

If any of your information is incorrect or incomplete, please contact our customer support to have it corrected or updated.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some data may need to be retained due to legal obligations or service requirements.

8.4 Right to Withdraw Marketing Consent

You can stop receiving promotional emails or messages at any time. Use the "Unsubscribe" option in the email or contact us directly.

8.5 Right to Complain

If you feel we have not handled your information properly, please contact us directly. We take all complaints seriously and work to resolve them.

[email protected]

09 Protection of Minors

bb22 strictly follows a 21+ age policy. Our platform is for those aged 21 and above only. We do not knowingly collect information from any minor.

If we learn that a user is under 21, we will immediately close that account and delete any collected information.

If you believe a minor is using our services, please notify us immediately.

10 Third-Party Links & Services

If bb22's platform includes third-party game providers or technology partners (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, Microgaming, NetEnt), they follow their own data protection policies.

bb22 is not responsible for how these service providers collect or use data. We are only accountable for data management on our own platform.

11 Policy Changes

bb22 reserves the right to modify or update this Privacy Policy as needed. If there are any significant changes, we will notify you in the following ways:

Updating the date on this page of the website.
Sending a notification to your registered email address (for important changes).
A notification when you log in to the platform.

If you continue using our services after a change, you will be considered to have agreed to the updated policy. We recommend reading this page regularly.

12 Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please get in touch with us. bb22's support team provides assistance in both Bengali and English, 24/7.